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The grocery store
\"Describes a shopping trip to the grocery store, including various departments such as the bakery and deli. Includes visual literacy activity\"--Provided by publisher.
Book
LRFMP model for customer segmentation in the grocery retail industry: a case study
Purpose
The purpose of this paper is to propose a new RFM model called length, recency, frequency, monetary and periodicity (LRFMP) for classifying customers in the grocery retail industry; and to identify different customer segments in this industry based on the proposed model.
Design/methodology/approach
This study combines the LRFMP model and clustering for customer segmentation. Real-life data from a grocery chain operating in Turkey is used. Three cluster validation indices are used for optimizing the number of groups of customers and K-means algorithm is employed to cluster customers. First, attributes of the LRFMP model are extracted for each customer, and then based on LRFMP model features, customers are segmented into different customer groups. Finally, identified customer segments are profiled based on LRFMP characteristics and for each customer profile, unique CRM and marketing strategies are recommended.
Findings
The results show that there are five different customer groups and based on LRFMP characteristics, they are profiled as: “high-contribution loyal customers,” “low-contribution loyal customers,” “uncertain customers,” “high-spending lost customers” and “low-spending lost customers.”
Practical implications
This research may provide researchers and practitioners with a systematic guideline for effectively identifying different customer profiles based on the LRFMP model, give grocery companies useful insights about different customer profiles, and assist decision makers in developing effective customer relationships and unique marketing strategies, and further allocating resources efficiently.
Originality/value
This study contributes to prior literature by proposing a new RFM model, called LRFMP for the customer segmentation and providing useful insights about behaviors of different customer types in the Turkish grocery industry. It is also precious from the point of view that it is one of the first attempts in the literature which investigates the customer segmentation in the grocery retail industry.
Journal Article
Conspecifc density drives sex-specifc spatial wintertime distribution and hoarding behaviour of an avian predator
Most studies on intraspecific competition, i.e., competition among individuals of the same species, have been conducted during the breeding season. Yet, at northern latitudes, intraspecific competition is expected to be particularly strong under the harsh weather conditions of the non-breeding season with limited number of resources available per individual. We studied the food-hoarding behaviour of wintering Eurasian Pygmy Owls (Glaucidium passerinum) along with sex- and age-specific spatial distribution in relation to fluctuating main prey abundance (voles) and conspecific density using a 15-year dataset. In low vole abundance years, increasing conspecific density reduced the total prey number stored by an owl, suggesting high costs of exploitative competition. The distance between the stores of nearest neighbours was greater when both were females, suggesting that the spatial avoidance is driven by sex-specific competition. However, food stores of females had a larger amount of prey items, especially when the nearest neighbour was of the same sex. The number of stores hoarded by an owl increased with increasing conspecific densities. Distributing the prey items to multiple storesites instead of one (shifting from larder-hoarding towards scatter-hoarding) can help to reduce the overall loss to potential pilfering when conspecific density is high. These results combined suggest that high conspecific density inflames sex-specific interference competition, rather than solely exploitative competition, and in turn drives the observed sex-specific spatial distribution. Adopting a sex-specific spatial distribution according to hoarding and aggressive behaviour can be a way to reduce the severity of intraspecific competition locally and could have cascading effects on the prey community.
Journal Article
Here's why you're seeing empty shelves at the grocery store
National video reporter Hannah Jewell lists four reasons why you might be seeing empty shelves at your local grocery store.
Streaming Video
Dietary Habits Related to Food Packaging and Population Exposure to PFASs
Per- and polyfluoroalkyl substances (PFASs) are common industrial and consumer product chemicals with widespread human exposures that have been linked to adverse health effects. PFASs are commonly detected in foods and food-contact materials (FCMs), including fast food packaging and microwave popcorn bags.
Our goal was to investigate associations between serum PFASs and consumption of restaurant food and popcorn in a representative sample of Americans.
We analyzed 2003-2014 serum PFAS and dietary recall data from the National Health and Nutrition Examination Survey (NHANES). We used multivariable linear regressions to investigate relationships between consumption of fast food, restaurant food, food eaten at home, and microwave popcorn and serum levels of perfluorooctanoic acid (PFOA), perfluorononanoic acid (PFNA), perfluorodecanoic acid (PFDA), perfluorohexanesulfonic acid (PFHxS), and perfluorooctanesulfonic acid (PFOS).
Calories of food eaten at home in the past 24 h had significant inverse associations with serum levels of all five PFASs; these associations were stronger in women. Consumption of meals from fast food/pizza restaurants and other restaurants was generally associated with higher serum PFAS concentrations, based on 24-h and 7-d recall, with limited statistical significance. Consumption of popcorn was associated with significantly higher serum levels of PFOA, PFNA, PFDA, and PFOS, based on 24-h and 12-month recall, up to a 63% (95% CI: 34, 99) increase in PFDA among those who ate popcorn daily over the last 12 months.
Associations between serum PFAS and popcorn consumption may be a consequence of PFAS migration from microwave popcorn bags. Inverse associations between serum PFAS and food eaten at home-primarily from grocery stores-is consistent with less contact between home-prepared food and FCMs, some of which contain PFASs. The potential for FCMs to contribute to PFAS exposure, coupled with concerns about toxicity and persistence, support the use of alternatives to PFASs in FCMs. https://doi.org/10.1289/EHP4092.
Journal Article
Sounds like a healthy retail atmospheric strategy: Effects of ambient music and background noise on food sales
Retail atmospherics is becoming an increasingly important strategic tool for stores and restaurants. Ambient music and background noise are especially important atmospheric elements given their ubiquity in retail settings. However, there is high variation in the volume of ambient music and background noise, with some stores/restaurants having very loud ambience and others having very quiet ambience. Given the variation in loudness levels at stores/restaurants, and the managerial ease of adjusting volume level, we investigate the consequences of ambient music (and background noise) volume on food choices and sales. A pilot study, two field experiments, and five lab studies show that low (vs. high or no) volume music/noise leads to increased sales of healthy foods due to induced relaxation. In contrast, high volume music/noise tends to enhance excitement levels, which in turn leads to unhealthy food choices.
Journal Article
Building a Housewife's Paradise
Supermarkets are a mundane feature in the landscape, but as Tracey Deutsch reveals, they represent a major transformation in the ways that Americans feed themselves. In her examination of the history of food distribution in the United States, Deutsch demonstrates the important roles that gender, business, class, and the state played in the evolution of American grocery stores.Deutsch's analysis reframes shopping as labor and embeds consumption in the structures of capitalism. The supermarket, that icon of postwar American life, emerged not from straightforward consumer demand for low prices, Deutsch argues, but through government regulations, women customers' demands, and retailers' concerns with financial success and control of the \"shop floor.\" From small neighborhood stores to huge corporate chains of supermarkets, Deutsch traces the charged story of the origins of contemporary food distribution, treating topics as varied as everyday food purchases, the sales tax, postwar celebrations and critiques of mass consumption, and 1960s and 1970s urban insurrections. Demonstrating connections between women's work and the history of capitalism, Deutsch locates the origins of supermarkets in the politics of twentieth-century consumption.
eBook